Caalm Camp position regarding Corona Virus

With the news dominated by Corona Virus (Covid-19), new information is coming out about the coronavirus (COVID-19) every day, we wanted to clearly state we are doing everything in our power to ensure the wellbeing of our customers and staff.

Here’s what we are doing:
We have enhanced our already robust cleaning procedures
We are paying special attention to the places people touch such as door handles and furniture.
We are cleaning frequently with sanitiser products and encouraging all employees and customers to be even more vigilant about frequent hand washing.
In addition, we are instructing our staff members who feel at all ill to stay at home and self-isolate until we can be certain they are well enough to safely return to work.

This is a challenging time for everyone, but we are here to provide a sanctuary from the difficulties we are all facing.

To make any changes to a booking, please get in touch with us by email or phone to let us know.

POLITE REQUEST:
If you’re feeling under the weather, are showing any signs of a cold, cough or have recently returned from an affected area, for the safety of everyone we ask you to please do not visit us until you’re feeling better and/or are out of your self-isolation period. We request that if possible guests download the NHS “Track and Trace App.”

If you feel unwell and showing signs of Covid-19 symptoms whilst staying at Caalm Camp, we ask that you notify management as soon as practically possible, preferably by telephone, and self-isolate immediately. If it is safe to do so we ask that you return home and continue to self-isolate and contact a medical practitioner on your return.

We would like to thank you for your continued support and loyalty.

On March 11th, the World Health Organization (WHO) declared a global pandemic, the world is worried, and we know that many of you are too.

We’ve worked hard to find a balance between supporting our guests, our business and protecting the well-being of our collective community.

It’s clear that no one should feel obligated to host or travel if they don’t feel comfortable right now.
Caalm Camp are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to)

  • Death, serious injury, admission to hospital, serious illness or diagnosis of serious illness of any member of your party or immediate relative of any member of your party. This includes acting on advice to self-isolate by a doctor due to the Coronavirus.
  • Your redundancy or that of your spouse
  • Jury service or witness service in a court of law by you or any member of your party.
  • Terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.

On a positive note, Caalm Camp is a very small site, with a maximum of 36 guests at any one time, each yurt has their own personal space and private wetrooms. And we have a huge amount of fresh Dorset country air to enjoy.

We believe the risk of contracting the virus whilst staying at Caalm Camp to be extremely low, particularly compared to some of the larger holiday destinations.

This statement is valid at the time of publishment. Due to the changing conditions and government advise our policy is subject to change.

Thank you for your understanding.

Where appropriate the above policy supersedes our standard T & C’s below.

Terms & Conditions

Coronavirus  Booking Guarantee

“Coronavirus Booking Guarantee”
  •      A low initial deposit of 30% on booking.
    • The balance payment will not be due until 30 days before the holiday.
    • In the case of a cancellation for any reason, we commit to allow the Customer the flexibility to move their holiday to any available date up to the end of 2021 (the ‘rebooking window’) with no additional charges.
    • If the customer chooses to rebook a date where the same accommodation is only available at a higher price, we are able to charge the customer the additional prevailing rate for the stay.
    • No refunds will be expected to be repaid to the customer under this scheme, either the deposit or full balance.

When making a reservation you are confirming that you have read and agreed with our Terms & Conditions.

Booking Information

A non-refundable deposit of 30% is required to make a booking or full payment if the first day is within 30 days. We will hold a reservation for 24 hours while awaiting deposit, after which time we reserve the right to re-let without notice. The balance is due 30 days prior to the first day of the holiday, If a balance payment has not been received by Caalm Leisure within seven days of the due date, we reserve the right to re-let without notice, the deposit is non- refundable.

Group Reservations

We are happy to accommodate group reservations. During the ruling of “Rule of Six” we will not be taking any further group reservation for stays commencing before 2nd April 2021. Only single payments for the deposit and balance payment, via the groups designated contact is accepted. Please note we are a relaxed quiet site in a peaceful rural setting, noise travels, particularity at night. We do not allow amplified music (unless by previous agreement) and request that children are parentally supervised and adults are respectful of local residents and fellow campers and keep all noise to a minimum particularly after 10.00pm. When possible we do not mix large group reservations with families booking. If large groups wish to book multiple yurts, we ask that you contact Caalm Camp and notify them. There may be a supplement payment for any unused yurts, that may be unsuitable to be re-let to families.

Cancellations

Should you need to cancel the holiday for whatever reason after the balance payment has been made, we will do our best to re-let it for you. If successful, we will reimburse you for the amount the holiday is re-let at minus an administration fee of £40 per yurt. If we are unable to re-let no refund will be given. We recommend that insurance is taken out by the customer to protect themselves from any financial loss in the case that due to unforeseen circumstances the customer needs to cancel their reservation.

A reservation can only be cancelled or amended by the main contact (the person that made the reservation originally).

Force Majeure Policy

In the unlikely event of the yurts not being available due to unforeseen circumstances that are in outside the control of Caalm Leisure, we cannot accept liability or responsibility for any loss, including consequential loss. In the event of a government shutdown Terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks This includes acting on advice to self-isolate by a doctor due to the Coronavirus or such similar events (“Force Majeure”). In the event of this occurrence alternative future reservation dates will be offered.

Arrival & Departure

Your yurt will be ready from 3.00pm on arrival day. We ask visitors to arrive between 3.00pm and 7.00pm. If you think that your arrival time will be outside of these hours, we ask that you kindly contact us in advance, as we do not have a permanent reception. Visitors who arrive outside of these times must be prepared not to be greeted at the site but will receive instructions on how to reach your yurt.

Please vacate the campsite by 10.00am on the day of departure unless otherwise agreed.

Campsite Etiquette

Communal room, kitchen and campsite are shared areas, we ask that you please clean and tidy up after yourselves for consideration to other camp guests.

Please remember you are staying in a rural camping environment with animals, a lake and other hazards associated with the countryside. Some of the camp equipment can be dangerous if misused or unattended. Please be aware that accidents can happen and we are not responsible for such accidents. It is your responsibility to ensure that you supervise any children with you.

Please note we are a relaxed quiet site in a rural setting, noise travels, particularly at night. We do not allow amplified music (unless by previous agreement) and request that children are parentally supervised and adults are respectful of local residents and fellow campers and keep noise to a minimum partially after 10.00pm.

We are happy for you to re-arrange any of the benches and furniture as you wish, but request that leave your yurt exactly as you found it at the beginning of your holiday.

Outdoor shoes must not be worn inside the yurt. For this reason we advise you bring slippers or other easy to remove footwear.

We do not ask for a damages deposit as the majority of our guests are careful. We do understand that sometimes accidents happen, so if you do break or damage anything, we would ask that you report it to us immediately, so that we can make arrangements to replace or repair it for the next guests. We will only charge for replacement in exceptional cases where neglect or deliberate mistreatment is obvious, as we accept that a degree of wear and tear is to be expected. Equally if you find anything broken or not working upon your arrival, please let us know straight away.

Any complaints must be made known to us immediately. No complaints will be entertained at the end of the hiring period or after the hirer has departed. Caalm Leisure is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond our control.

The maximum number of persons (not including cots) occupying the property must not exceed the maximum number stated in the property description (website and others). The proprietor reserves the right to decline accommodation and to order any unauthorised person off the premises. The proprietor accepts no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicle or personal effects however caused.

Guests bringing their own bicycles should ensure they are locked, please bring locks with you. The proprietor cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are not permitted in the yurts.

Guests are obliged to take care of the property and leave it clean and tidy at the end of their holiday, disposing of all rubbish in the recycling and other bins adjacent to The Old Hay Barn. The management reserve the right to charge extra if heavy duty cleaning is required after their departure. We also reserve the right to refuse another booking from the guest should we be disappointed with the condition of the property upon departure.

General Safety

Each yurt has a fire extinguisher and fire blankets. We also provide heat resistant gloves for loading the stove.

Campfires are to be attended at all times and must be kept small and manageable, and only use the firewood provided. Parents and guardians are expected to supervise their children at all times. We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss.