Terms and Conditions
Please read our Terms and Conditions prior to making a booking with us. We will have to assume that upon booking your that you have agreed and, therefore, understand what we can and cannot do in the light of the pandemic. For example, we will not be held liable for refunds in the event that your stay with us has to be cancelled for COVID-related reasons, since this is an event beyond our control.
Caalm Leisure recommend that guests have travel insurance cover to protect themselves from any financial loss in the case that an unforeseen circumstance necessitates the customer’s needs to cancel their reservation. Although sympathetic Caalm Camp is not responsible for any financial loss that a client may incur due to the client having to cancel.
Booking Information
A non-refundable deposit of 30% is required to make a booking or payment in full if the first day is within 30 days. We will hold your reservation for 24 hours only and reserve the right to re-let without notice if the we do not receive the deposit during this time. The balance is due 30 days prior to the first day of the holiday. If you fail to pay within seven days of the due date, we reserve the right to re-let without notice and your deposit will be lost.
Cancellations
Should you need to cancel the holiday for whatever reason after the balance payment has been made, we will do our best to re-let it for you. If successful, we will reimburse you for the amount the holiday is re-let at minus an administration fee of £40 per yurt. If we are unable to re-let no refund will be given. We recommend that insurance is taken out by the customer to protect themselves from any financial loss in the case that due to unforeseen circumstances the customer needs to cancel their reservation.
A reservation can only be cancelled or amended by the main contact (the person that made the reservation originally).
Force Majeure Policy
In the unlikely event we are unable to book our yurts out due to event out of our control, Caalm Camp will not accept liability or responsibility for any loss of deposit or payment in full. These may include, but not limited to, government shutdown, terrorist attacks, riots/civil unrest, industrial action, flooding, natural disaster, epidemics, or any other risks to public health risks. Equally, we cannot offer refunds if, on the advice of your doctor, you need to self-isolate, due to the Coronavirus or any other such force majeur event. In other words, if you are forced to cancel your stay. In the event of this happening, we are happy to offer alternative booking dates for future stays.
Group Reservations
Our definition of a group 10 people or more.
We are happy to accommodate group reservations. We will only accept deposits and balance payments from the group’s designated contact. Please be mindful of the fact that we are a relaxed, tranquil site, in a secluded rural setting, so any noise has a tendency to travel, particularity at night. We do not allow amplified music (unless by previous agreement), and request that children have parental supervision at all times. Adults must remain respectful towards our local residents and fellow glampers and ensure all noise is kept to a minimum, particularly after 10.00pm.
Large Groups Our definition of a group 10 people or more.
We always aim not to combine large group reservations with families bookings. If large groups wish to book multiple yurts, we ask that you contact Caalm Camp to give them advance warning of this. Large group bookings may incur a supplementary charge to compensate for the yurts we cannot book out to other prospective guests.
Arrival & Departure
Your yurt will be ready from 3.00pm on arrival day, we therefore ask our guests to arrive between 3.00pm and 7.00pm. If you think that your arrival time will be outside of these hours, we ask that you kindly contact us in advance in the event our reception is closed. We may not be able to meet and greet guests who arrive outside of these times, but we are happy to email you directions to your yurt upon request. Please vacate the campsite by 10.00am on the day of departure, unless otherwise agreed.
Campsite Etiquette
Communal room, kitchen and campsite are shared areas, so we kindly ask you to clean the area you used and tidy up after yourselves out of respect for your fellow glampers.
Please remember you are staying in a rural camping environment with animals, a lake and other hazards associated with the countryside. Some of the camp equipment can be dangerous if misused or left unattended when children are running around. Please be aware that accidents can happen and we cannot accept responsibility for such accidents. It is your responsibility to ensure that you supervise the children who accompany you.
Please remember that we are a tranquil site, located in a rural setting, so noise will travel, particularly at night. We, therefore, do not permit loud music (unless by previous agreement), and request that children are supervised by an adult at all times, and the grown-ups behave respectfully towards the local residents and fellow glampers by keeping the noise level to a minimum, particularly after 10.00pm.
We are happy for you to re-arrange any of the benches and furniture as you wish, but request that leave your yurt exactly as you found it at the beginning of your holiday.
Outdoor shoes must NOT be worn inside the yurt. For this reason we advise you bring slippers or other easy to remove footwear.
We do not ask for a damages deposit as the majority of our guests are careful. We do understand that sometimes accidents happen, so if you do break or damage anything, we would ask that you report it to us immediately, so that we can make arrangements to replace or repair it for the next guests. We will only charge for replacements in exceptional cases where neglect or deliberate mistreatment is apparent, as we accept that a degree of wear and tear is to be expected. Equally if you find anything broken or not working upon your arrival, please let us know straight away.
If you have a complaint, please let us know immediately. We will not accept complaints after the booking period has elapsed or once guests have left the campsite. Caalm Leisure will be absolved from any liability in the event that the accommodation or any other facilities become unavailable due to circumstances beyond our control.
Lost Keys
If in the unfortunate event that a guest lose keys to the yurt or wetroom they will be liable for the replacement cost.
The maximum number of occupants per yurt (not including babies in cots) must not exceed the maximum number stated in the property description detailed on our website and other sources. The proprietor reserves the right to decline accommodation and/or to order any unauthorised person off the premises. The proprietor accepts no liability for any accident, injury, loss or damage incurred by a guest, their family, visitors, animals, vehicle or personal effects, whatever the cause.
Guests bringing their own bicycles should ensure they are locked, so please bring locks with you. The proprietor cannot accept responsibibility for damage to or theft of bicycles left on the property. Bicycles are not permitted in the yurts.
We expect everyone who stays at Caalm Camp to respect our yurts and leave them clean and tidy at the end of their holiday, disposing of all rubbish in the recycling and other bins adjacent to The Old Hay Barn. The management reserve the right to charge extra if heavy duty cleaning is required after their departure. We also reserve the right to refuse another booking from the guest should we be disappointed with the condition of the property upon departure.
General Safety Measures
Each yurt has been supplied with both a fire extinguisher and fire blankets. We also provide heat resistant gloves for loading the stove.
In compliance with our Terms and Conditions, all campfires must be attended to at all times, whilst keeping them small and manageable and fuelled only by the firewood we supply. Parents and guardians are expected to supervise their children round the clock for their safety and well-being. We have taken all measures possible to ensure you have a safe and enjoyable holiday with us, but we, however, can not be held liable for any accidents or incidental losses which occur during your stay with us. When you book with us you are bound by our terms and conditions which we advise that you fully familiarise yourself with prior to making a booking.
